How can we help?

Questions about an order, your allowance, or your delivery? Your agency is the fastest answer — they see the same screens you do. For everything else, write to us here.

• Shoppers:your agency's name is right at the top of your shopping app — they can fix orders, resend your sign-in link, and sort out deliveries. The help center answers the common questions too.
• Agencies:want to give your clients this? Tell us roughly how many clients you serve and which Lead Entity you work with — we'll come prepared. A partnership call is 30 minutes with a live walkthrough.
• Food stores: you can apply directly — approval usually takes one business day.