How can we help?
Short, practical guides — most are a two-minute read.
Getting started
Welcome to HiveMarket: the whole flow in two minutes
What HiveMarket does and how the pieces fit together.
Set up your agency in three steps
The guided setup: add a client, enter their authorization, place the first order.
Import your client list from a spreadsheet
Bring your whole caseload into HiveMarket in one upload with the client template.
Invite your team
Add staff with the right role, in under a minute each.
Clients & authorizations
Add a client
The two-step client wizard, from details to first order.
How dietary needs work
Set restrictions once — every order screen filters itself from then on.
Add an authorization
Service type, cap, renewal period, dates — entered once, enforced everywhere.
How the remaining allowance is calculated
Mon–Sun weeks, what counts against the cap, and when it resets.
Deactivate (and reactivate) a client
Pause everything for a client without losing any history.
Ordering
Place an order
Client → food → review: about a minute per order.
Packages vs. groceries
When to use a ready-made package and when to shop the catalog.
Price comparison between vendors
The same item, side by side, so every authorization goes further.
Weekly repeats: set the order once
The same order, placed automatically every week until the authorization ends.
Fix a blocked order
What "Needs attention" means and how to clear it in a minute.
Cancel an order
When you can cancel, and what the vendor sees.
The client shopping app
Invite a client to shop from their phone
One email starts it: passwordless sign-in, their language, your approval.
What clients see in their shopping app
A grocery app, their allowance in plain words, nothing to learn.
Approve or decline a client's order
One tap on This Week — the order is already inside the rules.
Languages: English, Yiddish, and Spanish
The client app and its emails, in the client's language.
Turn off a client's shopping access
Instant, reversible, and nothing is lost.
Deliveries & vendors
How delivery confirmation works
Vendor confirms → delivers → photo proof → your paperwork, automatically.
Ordering from a vendor who doesn't use the portal
Relay vendors: print the worksheet, record the delivery yourself — same proof, same paperwork.
Delivery proof: what counts and where it lives
Photos at the door, stored privately, embedded in audit bundles.
Billing, handled
Billing, handled: how the paperwork writes itself
What happens between a delivery and a submitted claim — none of it done by you.
Download a billing worksheet
Pick the week, get the Unite Us-ready CSV, submit.
One-click audit bundles
A single PDF per claim: the math, the invoice, the proof photo, the reference.
Unbilled & Expiring: dollars still on the table
What the number means and how to act on it before authorizations lapse.
Your Audit-Readiness Score
Three checks per delivered order — and how to raise the score.
Monthly statements
Per-vendor and consolidated statements, one month per page.
Team & security
For vendors
For vendors: getting started
Apply, get approved, receive your first clean order.
For vendors: confirm, deliver, and upload proof
The three taps that complete every order — and start your payment.
For vendors: import your catalog
Paste or upload your price list; re-import to update prices.
For vendors: packages and offerings
Named offerings priced by household size, with diet flags that do the selling.
For vendors: payments and statements
A payable opens at delivery; track everything on one page.