Terms of Service
Effective date: DRAFT — pending attorney review. Last updated July 2026.
These Terms of Service ("Terms") govern use of the HiveMarket website and application, operated by Maxivize ("HiveMarket", "we", "us"). By creating an account or using the service you agree to these Terms.
1. What HiveMarket is
HiveMarket is software that helps community agencies run food programs under New York's Social Care Network (SCN) and similar initiatives: managing authorizations, placing orders with food vendors, coordinating delivery with proof, and generating billing worksheets and audit documentation. HiveMarket also operates as the commercial channel through which agencies purchase goods from participating vendors.
2. Accounts and roles
You must provide accurate information and keep your credentials secure. Agencies are responsible for the staff and client-shopper access they grant; vendors are responsible for their users. We may suspend accounts that threaten the security or integrity of the platform.
3. Agencies
- The agency is responsible for the accuracy of client records and authorizations it enters, and for its own compliance with program rules set by its Lead Entity and payers.
- HiveMarket's worksheets, uplift computations, and audit bundles are prepared from the data in the application; the agency remains responsible for the claims it submits.
- The application is provided free of charge to partner agencies. Agencies pay for goods ordered through the platform at the prices shown at ordering time, on the payment terms in their partnership agreement.
4. Vendors
- Vendors agree to fulfill accepted orders as ordered, to deliver to the address on the order, and to provide delivery proof through the application.
- Prices submitted by a vendor are the vendor's prices to HiveMarket. HiveMarket sets the prices agencies see.
- HiveMarket pays vendors for delivered goods on the agreed terms. Vendors are responsible for food safety, licensing, and the accuracy of their catalog information.
5. Client shoppers
Client shopping access is granted and controlled by the client's agency. Orders placed by clients take effect only after agency approval. Clients must use the service only for their own household's program benefits.
6. Protected Health Information
Where HiveMarket processes Protected Health Information on an agency's behalf, the parties' Business Associate Agreement governs that processing in addition to these Terms. Agencies must not enter real client data before a BAA is in place.
7. Acceptable use
No attempts to access another tenant's data, probe or overload the systems, misrepresent identity, or use the platform for anything unlawful. We may investigate and suspend violators; the audit log is evidence.
8. Intellectual property
HiveMarket and its software, design, and content are owned by Maxivize and its licensors. Agencies own their program data; vendors own their catalog data. Each grants us the license needed to operate the service.
9. Availability and changes
We work to keep the service available and will announce planned maintenance, but the service is provided "as is" and we don't guarantee uninterrupted availability. We may improve or change features; material changes that affect a partner agreement will be communicated in advance.
10. Disclaimers and liability
To the maximum extent permitted by law: the service is provided without warranties of any kind; HiveMarket is not a payer, billing agent, or legal advisor and does not guarantee claim outcomes; our total liability for any claim arising out of the service is limited to the amounts paid to us by the claiming party for goods in the three months before the claim (or $100 for free use). Nothing here limits liability that cannot lawfully be limited.
11. Termination
Agencies and vendors may stop using the service at any time; partnership agreements govern wind-down and data export. We may terminate accounts for material breach after notice, or immediately for security threats.
12. Governing law and disputes
These Terms are governed by the laws of the State of New York. Disputes will be resolved in the state or federal courts located in New York, and the parties consent to their jurisdiction.
13. Contact
Questions about these Terms: use the contact form.
DRAFT FOR ATTORNEY REVIEW — these Terms are a working draft, have not yet been reviewed by counsel, and are not final. The attorney engagement should also cover: the goods-margin revenue model vs. Medicaid rules, BAA templates, and program-specific billing questions.