Your information stays yours
Your name, your needs, and what's in your basket are your business. HiveMarket is built like healthcare software — because your food benefit is part of your healthcare.
Your information stays between you and your agency
What you buy, your health needs, and your benefit details are visible only to you and the agency that takes care of your program. Nobody else — not other agencies, not other shoppers — can ever see them. That wall is built into the database itself and tested automatically.
The store only gets what it needs to deliver
When your order goes out, the store sees your name, address, phone number, and what to bring — the same as any grocery delivery. It never sees your benefit details or your records.
Nothing personal in emails
Emails from HiveMarket never put your name together with your health or benefit details. They say things like “your order is on its way” and link into the app — where your information stays behind your sign-in.
Locked and encrypted, everywhere
Everything travels over secure connections and is stored encrypted. Delivery photos live in a private vault — never public, opened only through short-lived secure links.
No password for anyone to steal
You sign in with a link sent to your email — there's no password to forget, reuse, or have stolen. And your agency can turn shopping access off instantly if your phone or email is ever lost.
A record that can't be quietly changed
Every order, approval, and delivery is written into a permanent record that nobody can edit or erase — not even us. What happened is what's on record, always.
Built to healthcare rules
Because your food benefit is part of your healthcare, HiveMarket is built to healthcare privacy standards (HIPAA) — the same kind of protection your medical records get.
Careful by design
Important actions ask before they happen, records that matter are never simply deleted, and mistakes can be undone. The app is built to be forgiving — to you and to the people helping you.
Worried about something?
If anything about your account ever seems off, tell your agency — they can pause your access in one tap while it's sorted out. Agency compliance officers: we're glad to walk you through the architecture, the audit trail, and the BAA process — get in touch.