← Help center

Clients & authorizations

How the remaining allowance is calculated

The remaining allowance = the authorization's cap for the current period, minus orders already counted against it.

  • Weeks run Monday through Sunday. A weekly cap resets Monday morning.
  • What counts: submitted, vendor-confirmed, and delivered orders — and client orders still waiting for approval. A waiting order reserves its dollars so the same money can't be spent twice.
  • What doesn't: canceled orders, and blocked weekly repeats (they never went out).

The same calendar rules drive billing later, so ordering and billing can never disagree about a week. If a number looks off, check the client's Orders tab for a pending or blocked order you weren't counting.