How delivery confirmation works

Every order page reads like a package tracker: Placed → The store has it → Out for delivery → Delivered ✓ (stores without a delivery app skip the "out for delivery" step). The status on the Orders list says the same thing in words — "In the store's system · delivery Thu Sep 17", "Delivered · proof ✓", or, if a delivery day passes with nothing recorded, "Delivery day passed — no proof yet".

1. When you place an order, the vendor sees it in their portal and confirms it. A store that works from its own POS may never tap Confirm — the order shows as "in the store's system" and the delivery records itself.
2. On delivery day, they mark it delivered — and the app requires a proof photo before the delivery counts. It's designed to be trivial from a phone camera at the door.
3. The proof is stored with the order (privately — viewable only by your agency through short-lived links), and from that moment the order is billable: invoice created, uplift computed, audit bundle ready.

You don't file anything. The tracker on the order page and the "deliveries confirmed" line on This Week tell you where everything stands.