Reset your password

On the sign-in page, choose Forgot password, enter your email, and follow the link — it expires after an hour, so use it soon.

If the email doesn't arrive:

• Check spam, and confirm you entered the address your invitation went to.
• The link page says "expired"? Request a fresh one — links are single-use.
• Too many failed sign-ins temporarily locks the account for 15 minutes; waiting and resetting both work.

Client shoppers never have passwords — they use one-tap sign-in links. Point a client to their shopping sign-in page instead.