Cancel an order

Open the order and choose Cancel order (it confirms first).

• Before the vendor confirms: cancel freely — the vendor sees it disappear from their inbox.
• After the vendor confirms: call the vendor first; they may already be packing. Then cancel in the app so the records match.
• After delivery: orders can't be canceled — the food arrived and the record is part of your billing history. Talk to the vendor about any problem with what arrived.

Canceled orders release their dollars back to the allowance immediately and are excluded from billing automatically.